KAY Jewelers
KAY Jewelers is more than just a jewelry store; it’s a charming destination where elegance meets heartfelt celebrations. From the moment you step through the doors, the atmosphere is infused with beauty and grace, showcasing breathtaking pieces that tell their own stories. The knowledgeable staff is dedicated to helping you find that perfect gift or timeless treasure, ensuring every visit feels like a magical experience. With a range of stunning designs from classic to contemporary, KAY Jewelers is the ideal place to find something truly special that will be cherished for years to come.
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Google Reviews
Robert MI don’t normally write many bad reviews but I felt I should share my experience. First I should say the staff there is very friendly and professional. But I brought in a watch that I thought needed a battery. The staff member said that she couldn’t replace the battery in the kind of watch I had and needed to be sent out for service. She mentioned that it was swiss made and it needed to be “repressurized”. It would cost $89 plus tax and it would take 3-4 weeks. Since it had sentimental value I agreed. 3 weeks later I received a voice mail from Steve saying that the shop looked at it and they put in a new power cell but the watch was still not working and that it was probably a mechanical issue. The estimate would be $160 for the repair and to contact the store if I wanted the work done or they can send the watch back with no work done. I followed up with a visit to the store and explained that I would decline the repair and to just send the watch back. I did mention how would I know if the watch was actually not working after the power cell was put in. The repair shop could’ve put the power cell in and if it worked could just say that it still needed the repair and just added $160 to the $80. About a week later I recieved a call and an email saying the watch was back in the store. I went in to pick it up and pay the $80 that I originally agreed to. As I asked the staff member if they left the new battery in the watch I looked down at it and it was working!! I stated this to the staff member and he looked puzzled. I told him that he was the one that called me and said the watch was not working even with the new power cell in the watch and it needed another $160 in mechanical repairs! He then stated he would look into it. This is exactly why I declined the repair! Bottom line is, Kay Jewelers is a part of the International Brand, Sterling Jewelers, and this kind of business practice is unacceptable! How many people have become victims to this kind of scam? I’m very disappointed in Kay Jewelers. I think that anyone considering bringing in a watch for repair, even a battery change, should think twice before doing so. Update: The manager at this location called and said they were sorry for the misunderstanding and offered to give me back the initial charge, which I greatly appreciated.
Jul 5, 2026 · Google Review
megan sandersOne of the best Kay’s I’ve been to. My fiancé and I were out of town for the day and we stumbled across this store to look for our wedding bands. The moment we opened the door, we were greeted by Dana. Once Dana understood what we were looking for, it took her no time to gauge our styles and come up with the best suggestions. She would seamlessly answer any questions we had and she remained open and honest throughout the process. This particular store had the largest range of wedding bands we have seen. We weren’t sure that we were purchasing today but because Dana was so thorough and took her time to ensure she really understood what we wanted, we found both of our bands today. Overall, my fiancé and I are very satisfied with the service we received today. Dana, we greatly appreciate you for assisting us in finding the perfect bands and providing us with a great experience.
Jul 2, 2026 · Google Review
Shaquelle SmithAwesome experience . Mrs.Tabetha was a phenomenal help in acquiring about styles and sizes about buying my wedding band.
Jun 23, 2026 · Google Review
Mesha JeneeGreat customer service from Tabitha. She’s very informative and knowledgeable. Takes her time during sales time, one one one attention is key.
Jun 23, 2026 · Google Review
Amanda TurnerI had a wonderful experience. My sales person was great
Jun 19, 2026 · Google Review
Eyedia 2020⭐⭐⭐⭐⭐ I had such a great experience at Kay Jewelers! Ellie was absolutely amazing. She helped me quickly find a watch that I love. She was so cool and easy to talk to — it honestly made the whole experience even better. She even took the time to size all of my fingers for future rings, which I really appreciated. That extra effort meant a lot! I definitely plan on going back to Ellie when I’m ready for my next piece.
Jun 15, 2026 · Google Review
Zachary McCabeSteve, you are the greatest man! You were patient, understanding, and you helped me through a very important and hard decision. You considered what I wanted and my budget and you didnt sell me any thing I didnt need. 10/10 performance my guy!! Thank you Steve and to Kay for preparing me for a lifetime of happiness with her!
Jun 14, 2026 · Google Review
Ryan HitsonSteve greatly helped us out picking out the best ring!
Jun 6, 2026 · Google Review
Zach ZwayyedSteve did an amazing job helping me get my wife’s birthday present
May 31, 2026 · Google Review
Catrice HubbardMrs. Tabitha is absolutely beautiful!!!! She’s so very kind and ATTENTIVE! I experienced the BEST customer service 1000 times over!!!!! She’s definitely an ASSET to Kay’s Jewelry hands down!
May 30, 2026 · Google Review