Freedom Furniture & Mattress

Furniture Store, Home Goods Store, Store493 N Guignard Dr #90, Sumter, SC 29150, USA

Closed Now

**DO NOT BUY** Unfortunately My couch broke after 2 weeks and it was custom-made for me in a custom color. So it’s not like they were sitting in their store for a long time being used. They said it would be ready in 3 weeks. It took about 8-10 weeks which I was ok with until it broke when I called them. They said that I can come in and get any couch that I wanted as a trade however, when I went in, they said they would give me a discount and Never held up to their word they wanted to charge me $900 Instead of the $1600. Mind you I paid around $1600 for the first couch set. They pretty much said I was in loss. I asked for my money back and he said they do not make enough money in order to repay customers back when things like this happen I was mind blown so I had no option but to have both couches shipped back to the manufacturer and get them fixed. Which took another 4 months. I couldn’t have my family sitting on the floor so I was forced to go to Ashley’s furniture and buy all new couches So now I’m stuck with couches that I don’t even use and I don’t even want because I’m afraid they are gonna break. Very bad customer service not to mention, I paid $150 cash to have the couches delivered and when they broke, they had to come out and investigate to make sure We were not lying, which is fine and he took the couch with him when the second couch broke we had to take that couch to them and Pick them back up when they were ready they did not deliver it to us when we paid for delivery services. I wouldn't even give a 1 star but I have to in order to leave a review. They offered me a free coffee table set, and I didn’t even take the free item. I did take the free rug in the beginning they offered me because it took them so long for my couches to be ready In the first place, which I thought was very generous. I asked to talk to the owner, which is their dad and he said he would be giving me a call. Never got a call. The father speaks through the sons and makes them do all the dirty work for him which I think is very cowardly.But overall do not trust their furniture. They can talk a big game to sell their furniture, but it isn’t worth the hassle I ended up getting my very sturdy couches from Ashley’s furniture for cheaper.

Google Reviews

Linda M Smith

I really enjoyed shopping at freedom furniture!! Great prices excellent customer service & they treated me just like family!! If your around Sumter SC or Manning SC & looking for quality furniture make sure you stop by!!

Feb 4, 2024 · Google Review